The item is of good quality but the image is deceiving. The coat is tartan on the inside which is not visible when worn by your dog! The outside is denim with brown straps.
Hi Cari, thanks again for bringing this to our attention, and taking the time to review it! We have updated the product picture and would still be happy to exchange it for free if you'd like. We hope you and your pooch stay warm this winter ❤😁🐕
CF
28/06/2019
Cathy F.
ZA
K9 Outdoor Dogs Jackets
These jackets are fantastic. Warm. Hard wearing. Well made and easy to fit. Thank you DogOnline!
This horse blanket styled dog jacket is perfect for the outdoors. Made with a variety of different materials that keep your pet warm and clean. Easy to put on with Velcro straps around body and neck. Many sizes to chooses from and exciting colours available.
Designed to comfortably fit larger breeds, the selection of jackets offers warmth and quality in one design. The easy velcro strip allow for a comfortable fit, while allowing a very adjustable attachment. With a quality fleece the large dog jackets are unique for their stylish looks and plus sizes.
IMPORTANT: Please keep the size of your pet in mind when selecting a product. Make sure that it will be a comfortable fit for your pet. If in doubt as to which size is best for your pet or if you have any questions please feel free to contact us. Emails are monitored by our in-house dog trainers with years of experience to give you expert advice. Breed examples shown are merely a guideline for general breed body type and weight.
How do I measure my dog?
Please Note: Our jackets are not designed to cover the dog’s entire length. There should be a 8-12cm gap from the tail to the end of the jacket, this is by design to leave comfortable wiggle room and not constrict movement. It is essential that this garment fits your pet properly. Ensure you monitor the body temperature of your pet as over-heating can happen quickly and be extremely dangerous to your pet’s health.
Length: Measure from the base of the tail along the spine. Run the measuring tape along the spine and finish between the shoulder blades at the base of the neck.
Girth: This is the widest point around the dog’s chest. It should be just behind the leg around his chest and over his back.
The following measurements estimate the size best suited for your dog, not the size of the jacket.
Size
Girth (cm)
Length (cm)
X-Small
35
35
Small
40
40
Medium
50
50
Large
54
53
X-Large
64
65
IMPORTANT: Please keep the size of your pet in mind when selecting a product. Choose the correct size that will be comfortable for your pet. If in doubt as to which size is best for your pet or if you have any questions please feel free to give us a call or email. We are available to help you in any way we can.
1.1 Guaranteed Delivery
If you do not get your parcel we will refund you or attempt to re-send it. All parcels are sent with tracking numbers and we’ll update you as it proceeds. We ship locally from our factory in Muldersdrift, Gauteng.
1.2 Free Delivery
If we think we can fit your order into a small courier sleeve, and your order is over R399 – it’s free*!
* This offer may not be combined with other specials, deals or offers and is only available to national main centres. As the definition of national main centres is predefined by our courier as a list of postal codes, to see if your order qualifies, add items to the cart and proceed to checkout.
1.3 Delivery Fees Table
Local Metro Johannesburg
Processing time + Delivery Time
Cost
Parcel Package size:
Small* (Courier Sleeve)
24-48 hours + 2 – 4 Business days
79*
Small
24-48 hours + 2 – 4 Business days
79*
Medium
< 48 hours + 2 – 4 Business days
98
Large
< 48 hours + 2 – 4 Business days
98
Extra-Large
< 48 hours + 2 – 4 Business days
151
National Main Centres
Processing time + Delivery Time
Cost
Parcel Package size:
Small* (Courier Sleeve)
24-48 hours + 3 – 5 Business days
99*
Small
24-48 hours + 3 – 5 Business days
99
Medium
< 48 hours + 3 – 5 Business days
102
Large
< 48 hours + 3 – 5 Business days
154
Extra-Large
< 48 hours + 3 – 5 Business days
248
Regional (Outlying areas)
Processing time + Delivery Time
Cost
Parcel Package size:
Small (Courier Sleeve)
24-48 hours + 3 – 7 Business days
131
Small
24-48 hours + 3 – 7 Business days
135
Medium
< 48 hours + 3 – 7 Business days
145
Large
< 48 hours + 3 – 7 Business days
173
Extra-Large
< 48 hours + 3 – 7 Business days
394
For any pet food orders delivery can only be made in the greater Johannesburg areas and delivery quotations will be calculated based on the combined weight and volume.
* Small Courier Sleeve: We use a standard courier sleeve, but sometimes our system thinks your item won’t fit. We reserve the right to charge delivery in that case.
We attempt to charge the most realistic prices for delivery. We have sourced quotes from 3 courier companies to provide you with the fastest delivery time. We’ve averaged the best of 3 quotes and this is the amount we charge you.
The best way to check your actual delivery charges is to add items to your cart and proceed to checkout. Delivery methods and rates are based on the volumetric-weight of your cart contents and delivery location.
Note: Your final shipping cost will be calculated during the checkout procedure, this amount is not final we reserve the right to change these, but we do our best not to.
Returns & Refund Policy
4.1 Defective items
If you receive:
the wrong product (not what you ordered),
an incorrectly sized product, (not the size according to our specifications),
a faulty product; it does not work in the way intended as described,
items damaged in the mail,
late shipment (see clause 4),
Defective returns are accepted until 14 days from purchase. Please note: If the product is not found to be defective, you will not be entitled to any reimbursement but instead be liable for the costs incurred in having such product returned to DogOnline and then redelivered to you. Here is how our returns process works:
Upon getting the necessary details from you, our courier will be dispatched to collect from your pre-arranged address.
When the items arrive at our factory, they will be inspected to see if they are defective.
Finally, if there is genuine fault found with the items (this determination is at our sole discretion), we will issue you a voucher code equal to the value of the received items. The voucher code (No cash refunds) can be used to order anything on our site, but must be used in one transaction as no change is given.
4.2 Non-defective returns – 14 Day Policy
If the product that you have bought is not defective and is exactly as described but you have changed your mind or are not satisfied with the product, please contact us. Non-defective returns are accepted until 14 days from purchase. Here are the steps we will take:
Upon finalising your query, our courier will be dispatched to collect the item(s) from your pre-arranged address.
When the items arrive at our factory, they will be inspected,
If the item(s) is still in acceptable condition, we will issue a voucher code (No cash refunds) to the value of the received items (excluding shipping costs). The voucher code can be used to order anything on our site, but must be used in one transaction as no change is given.
Orders made with this credit note (coupon) will not qualify for free shipping.
We started making custom order beds in 2008.
With a small website, a dedicated director and family for support, we’ve migrated to several shopping platforms and this flavour was launched in 2018. Our catalogue might not be as big as some get-a-lot retailers, but our stuff is made (or sourced) with love.
Designed to be versatile
Personally, we try and test every item on this site. We hope these reviews give you an honest opinion about how we (or our furry kids) found the product.
