Frequently asked Questions
How long does it take for me to receive my order?
We usually ship within 48-72 hours, and delivery take 2-4 days. Please see the full T&Cs.
What is your return and exchange policy?
How do I change my shipping address?
If your order hasn’t left our factory, just contact us. Otherwise you may contact the courier directly with your tracking number, they are very helpful and will redirect your parcel quickly.
How do I track the status of my order/parcel?
As soon as your order is booked for collection, we’ll email you a tracking number, and mark the order as complete. If you get an email that your order was completed, but no tracking number please contact us. If you haven’t heard from us in 72 hours please contact us, sometimes there are delays making up your order.
As your order gets closer we’ll let you know each step of the way.
To track your parcel use our Track my Parcel page or login to your account and click the “Track Delivery” button
How do I receive customer support?
We love dogs and people too. Drop us a mail if you need anything.
What do I do if I entered an incorrect shipping address?
If your order hasn’t left our factory, just contact us. If you already have a tracking number, and for speedier assistance, you can contact the courier directly with your tracking number, they are very helpful and will redirect your parcel quickly.
Do you ship to my country?
For now we only deliver to physical addresses in South Africa.
Will my items come in one package?
Generally speaking, yes. However for orders with Wampum items these are always shipped separately.
Can I WhatsApp you?
Yes, our preferred method for pre-sales communication, just click here. We’ll do our best to reply ASAP.
What is your contact number?
As a small business we love to hear from our customers. However with our distributed model and multiple vendors, we don’t always have the right answers for you.
Therefore we prefer email or WhatsApp so we can get to your query in an orderly manner. We will do our best to:
- Acknowledge your message within 24 hours.
- Offer at least some suggestion based on our knowledge,
- And always get the experts opinion for your question.
If you still need to speak to someone, please call Charmaine/Paul on 082 852 8559.