Common queries answered

Frequently asked Questions

We usually ship within 24 hours, and delivery take 1-2 days. However our average delivery time is under 2 days, from clicking order to ding-dong at the door. Please see the full T&Cs.

We offer an easy 14 days return policy. If the fault was ours, we’ll give you a refund in the form of a site voucher. If you’ve changed your mind, we’ll collect and only charge courier. Please see the full T&Cs

If your order hasn’t left our factory, just contact us. Otherwise you may contact the courier directly with your tracking number, they are very helpful and will redirect your parcel quickly.

As soon as your order is booked for collection, we’ll email you a tracking number. As your order gets closer we’ll let you know each step of the way.

We love dogs and people too. Drop us a mail if you need anything.

If your order hasn’t left our factory, just contact us. Otherwise you may contact the courier directly with your tracking number, they are very helpful and will redirect your parcel quickly.

We’re only made in South Africa, and for now that’s where we deliver too.

Yes. We deliver all items in one package, unless they aren’t. But for those rare cases we’ll let you know by phone.

Still need help?

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Average delivery in 2 days

Very fast delivery

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