Made in SA by SA – #SupportLocalBusiness

Refund Policy

If you receive:

  • the wrong product (not what you ordered),
  • an incorrectly sized product, (not the size according to our specifications),
  • a faulty product; it does not work in the way intended as described,
  • items damaged in the mail,
  • late shipment (see clause 4),

Defective returns are accepted until 14 days from purchase. Please note: If the product is not found to be defective, you will not be entitled to any reimbursement but instead be liable for the costs incurred in having such product returned to DogOnline and then redelivered to you. Here is how our returns process works:

  1. Please contact us.
  2. Upon getting the necessary details from you, our courier will be dispatched to collect from your pre-arranged address.
  3. When the items arrive at our factory, they will be inspected to see if they are
  4. Finally, if there is genuine fault found with the items (this determination is at our sole discretion), we will issue you a voucher code equal to the value of the received items. The voucher code (No cash refunds) can be used to order anything on our site.

6.2 Non-defective returns – 14  Day Policy

If the product that you have bought is not defective and is exactly as described but you have changed your mind or are not satisfied with the product, please contact us. Non-defective returns are accepted until 14 days from purchase. Here are the steps we will take:

  1. Please contact us.
  2. Upon finalising your query, our courier will be dispatched to collect the item(s) from your pre-arranged address.
  3. When the items arrive at our factory, they will be inspected,
  4. If the item(s) is still in acceptable condition, we will issue a voucher code (No cash refunds) to the value of the received items (excluding shipping costs). The voucher code can be used to order anything on our site.
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The Real DogOnline
DogOnline is an exclusive South African online pet store since 2008. The DogOnline pet store has manufactured and designs products for our own product line. We test and review each item so your fur child loves it. This online pet shop is your one stop for quality pet clothes, dog beds and grooming products.
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